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Requesting Police ServicesPolice Department SBPD

Emergency: 911 - For police assistance in emergency situations and crimes that are in progress.

Non-Emergency: 897-2300 - For police assistance in non-life threatening situations.

When requesting services for non-emergency/non-life threatening situations, we ask for your patience in waiting for the arrival of a police officer, as emergency calls have priority over non-emergency calls. The officer will respond to your call as soon as possible.

When calling, have the following information ready:

  1. Type of incident.
  2. Is the crime still in progress?
  3. Location.
  4. Number of suspects, if any; and whether they are armed.
  5. Suspect description (race, sex, age, height, weight, clothing) and last known direction of travel.
  6. Vehicle description (color, year, make, model, license plate number), if any; and last known direction of travel

Upon arriving the officer will do the following:

  1. Make sure the scene is safe.
  2. Call an ambulance if someone needs medical attention and one has not already been called.
  3. Obtain a brief synopsis of the incident and a description of the suspect and vehicle (if used).
  4. Relay information to the dispatcher so police units in the area can be informed.
  5. Secure the scene and check for physical evidence.
  6. Take a detailed report from victim.
  7. Question all witnesses.
  8. Give the victim an offense report number for the incident.
  9. Attempt to conclude the investigation with legal action or whatever is applicable to the situation.

Conducting the Follow-Up Investigation

After the responding officer completes a preliminary investigation and submits the report, an investigator will review the case to determine if any leads are available. The leads will be investigated until the case is solved or all leads have been exhausted.

If there are no leads, an attempt may be made to contact the victim to make sure nothing has been overlooked. If there is no additional information, the case will be listed as inactive in the department's computer. The case may be reopened later if new information surfaces.

Last Updated: Apr 3, 2013