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Information Technology

The Information Technology Division is comprised of three programs: Infrastructure Support, Financial and Enterprise Applications, and Geographic Information Systems (GIS). The Division provides technical and operational support for City Staff (excluding Police Dept.) in areas of hardware and software configuration, server and desktop configurations, application installation and upgrade, network operations, data security and backup, computer training, web services for both the public and the internal SharePoint sites, IT and map support, and user HelpDesk support.

Mission Statement

Provide computer support for Financial, Geographic Information Systems (GIS), Web Services, and department applications; ensure reliable network operation; provide computer training and Help Desk support to City staff to enhance the effectiveness of City operations.

Program Activities

  • Provide a reliable and secure computer infrastructure with high-speed network access to City facilities.
  • Maintain, upgrade, and support over 800 desktop computers and over 100 infrastructure and application servers.
  • Support the Financial Management System (FMS) and City-wide and departmental application systems.
  • Support the City’s IT system and create and maintain centralized standards-based maps and reports.
  • Provide computer training for City staff.
  • Provide a single source Help Desk support service for quick and effective problem diagnosis and resolution.
  • Provide easily maintained and user friendly public Web site to residents and internal SharePoint services to City staff.
  • Provide technical assistance support to departments for hardware selection, applications, and operations. 
Last Updated: Aug 23, 2016