You may request a password reminder by selecting “Forgot Your Password” on the login page. Enter your username, and then click on Send Password. Your password reminder will be sent to your email address saved in Utilities Online.
The City of Santa Barbara customers can pay bills online without having to register for a Utilities Online account. Simply provide your account number and a valid Visa or MasterCard. Debit Cards with the Visa or MasterCard logo are also accepted.
The verification email and subsequent email notifications are sent from SBUtilities@SantaBarbaraCA.gov. If you use a spam filter, you should make an exception for this email sender, otherwise you may not receive Utilities Online notifications.
After you press go on the payment page, you may need to allow the pop-up. Click on the “Pop-up blocked” ribbon and choose “Always allow pop-ups from this site.” You will then be able to go to the payment processing pages.