About Utilities OnlineUtilities Online

We are excited to announce we have new and improved bill pay services for utility bills. You will now receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. The new service is optimized for a better mobile experience on your phone or tablet.

As a registered customer, you will be able to use your existing login information. For current AutoPay customers, payments will be processed as usual. For customers currently enrolled in paperless billing, you will continue to receive your bill notification by email.

Online Payment Features

• View your bill and make a payment
• Sign up for automatic payments or go paperless
• Schedule your payment for a specific future date
• Skip registration to make a one-time payment or view a single bill
• Manage multiple accounts with a single login

Pay by Text

• Easy and convenient to pay bills on-the-go
• Receive statements on your mobile device
• Simple online registration

Increased Email Notifications

• When your bill is ready for payment
• On your due date
• When payment is pending for scheduled or automatic payments
• Receipt of payment
• If your credit card is expired or about to expire

If you have questions, please contact Utility Billing staff at SBUtilities@SantaBarbaraCA.gov or at (805) 564-5343 Monday through Thursday: 7:30 a.m. - 5:30 p.m. and alternate Fridays from 8:00 a.m. - 3:30 p.m.

Please Note: To ensure delivery of account related email notifications, please add SBUtilities@SantaBarbaraCA.gov and no-reply@invoicecloud.net to your safe senders list.

Any City of Santa Barbara utility (water and/or trash) customer is eligible.

It’s easy! Simply go to our web site at https://UtilitiesOnline.SantaBarbaraCA.gov/ and complete the registration page. Your registration will be processed immediately. A confirmation email with a verification link will be provided for your initial login. You may begin making online payments with your first login.

To ensure delivery of account related email notifications, please add SBUtilities@SantaBarbaraCA.gov and No-Reply@InvoiceCloud.net? to your safe senders list.

You will need to enter your six digit account number and six digit customer number. Please enter all numbers, including the zeros. These numbers are located on the top left of your bill, under the heading "Account Information". You will find them printed in blue type separated by a dash. The account number is the first six digits and the customer number is the last six digits.

Your Username can be anything you want. There is not a specific combination of letters, numbers or special characters required. It is not case sensitive. You will use this Username every time you login to Utilities Online.

Your password must be at least 7 characters long, but it can be anything you want. There is not a specific combination of letters, numbers or special characters required. It is case sensitive.

Clicking on the Verification Link is necessary for your initial login to Utilities Online. When you successfully register your account, a Verification Link will be sent to your email address. If you do not see this email in your Inbox, please check your Junk Email folder. Your Internet Service Provider or Email Provider may have automatically flagged the email as Junk. If you did not receive the email, you may have mistyped your email address during registration. Please call Utility Billing Customer Service at (805) 564-5343 for assistance.

To ensure delivery of account related email notifications, please add SBUtilities@SantaBarbaraCA.gov and No-Reply@InvoiceCloud.net to your safe senders list.

Go to the Frequently Asked Questions page to see more details. If you still have questions, call Utility Billing Customer Service at (805) 564-5343. Our office hours are Monday through Thursday between 7:30 a.m. and 5:30 p.m., and alternate Fridays between 8:00 a.m. and 3:30 p.m. We are closed every other Friday. Click here to check the schedule.