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Contact UsUtilities Online

IMPORTANT INFORMATION: Beginning June 15, 2021, the public counter in the Business Office at City Hall (735 Anacapa Street) will be open to the public Monday through Thursday from 10:00 a.m. to 2:00 p.m. (closing promptly at 2:00 p.m.). Please enter City Hall through the De la Guerra Plaza entrance, as the Anacapa Street entrance will temporarily remain closed. The Business Office offers customer service for Utility Billing and accepts payments for water and trash bills.  

To pay your water and trash bill 24/7, check out our 5 Ways to Pay!

For help with Utilities Online (online bill pay system), please call (805) 564-5343 or use our Online Contact Web Form.

City Hall Location
735 Anacapa St.
Santa Barbara, CA 93101
NOTE: Anacapa St. Entrance is closed. Please enter through the De la Guerra Plaza Entrance.

Telephone Business Hours
Monday through Thursday: 7:30 a.m. to 5:30 p.m.
Alternate Fridays: 8:00 a.m. to 3:30 p.m.
Calendar of closed Fridays

Write to:
City of Santa Barbara
Attn: Utility Billing
P.O. Box 1990
Santa Barbara, CA 93102-1990

Important Phone Numbers
  • Account/Billing Information
  • New Water or Trash Service
  • Payment Arrangements
  • Utilities Online Help
(805) 564-5343
  • Water Meter Related Questions  
  • Water Emergencies (e.g. open hydrants)
  • Water Main Breaks & Water Leaks
  • Water Pressure
(805) 564-5413 (business hours)
(805) 963-4286 (after hours)
  • Water Quality - Drinking Water
(805) 568-1008
  • Report Illegal Dumping
(805) 963-1852
  • Water Quality - Creeks
(805) 897-2688
  • Water Conservation
  • Water Checkup
  • Rebate Programs
  • Landscape/Irrigation
  • Report Waste of Water
(805) 564-5460
  • Trash & Recycling - General Questions
  • Marborg - Begin / Cancel service, Pickups

(805) 564-5631

(805) 963-1852

Last Updated: Jun 14, 2021
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