←MySB
Close Panel

Explore

News Center Video FAQsNews Center

Click on or tap a question to reveal the answer.
  • News Center Video FAQs
    • Is there any way I can make the viewing area larger?

      You can make the video viewing area for live web streaming by right-clicking on the video box and selecting the full-screen icon. To return to the normal viewing size deselect full-screen icon or simply touch the ‹esc› key. 

    • How can I determine my connection speed?

      The easiest way to check your effective connection speed is to select a webcast (live or archived) and place your mouse cursor over the video image, right click and select "stats for nerds".  A small pop-up window will appear displaying the speed at which you are receiving the webcast.

    • How do I "Fast-Forward" and "Rewind"?

      You can use the "Jump To" links to the right of the video window to skip from agenda item to agenda item. You can click and drag the red button on the scrollbar, directly under the video to move backward or forward in the video. 

    • What are the minimum system requirements for watching the live and on-demand video?

      System requirements

      To watch YouTube videos, make sure you have the most up-to-date browser, operating system, and a good internet connection:

      • Newest version of Google Chrome, Firefox, MS Edge, Safari, or Opera
      • Internet connection with 500+ Kbps

      Movies and TV shows requirements

      Some premium videos on YouTube -- like movies, TV shows, and livestreams -- require a faster connection and greater processing power for optimal streaming speeds. Here's what you'll need:

      • Newest version of Google Chrome, Firefox, MS Edge, or Safari
      • Operating system: Windows 7+, Mac OS X 10.7+, or Ubuntu 10+
      • Internet connection with 1+ Mbps

      It can help to close other tabs, browsers, and programs while streaming your video. It may also help to hardwire your Internet connection, instead of using a wireless network connection.

      The table below shows the approximate speeds recommended to play each video format. 

      Video Resolution

      		Recommended sustained speed
      4K20 Mbps
      HD 1080p5 Mbps
      HD 720p 2.5 Mbps
      SD 480p1.1 Mbps
      SD 360p0.7 Mbps

       

      Things to note:
      • Playback in HD is unavailable for streaming on a web browser, except for Safari for HD streaming only. You can also stream in HD using one of the supported devices listed here.
      • Sometimes, you can buy or rent the HD/UHD version of a video on a device or browser that doesn't support HD/UHD playback. You can still watch the title in lower quality on that device, or watch HD/UHD from a different compatible device.
    • The web cast buffers a lot even though I have a high speed connection. Any suggestions?

      The number one cause of buffering is poor network connectivity. This may not be a problem with your network but may be caused by your Internet Service Provider (ISP) getting overloaded. This is especially likely during peak usage hour.

      If you experience excessive buffering after 15 seconds to 1 minute, no matter what you try, you may be experiencing a firewall problem. The problem has to do with the way some firewalls handle streaming traffic. To fix the problem, you must update your firewall’s firmware. For instructions on how to update your firewall’s firmware, contact your firewall vendor. They will be able to provide you with firmware updates and easy to follow instructions on how to install them.

    • How do I jump ahead to a specific agenda item of the meeting that I am watching?

      Once you click on the video link of the specific archived meeting that would like to watch, a new YouTube window opens and the meeting starts from the beginning. In the window immediately to the right of the video click on the item you want to view and the video will automatically cue up to the start of that item.

    • I am having a problem with the Search feature finding the Council Agenda Items I want. Is there anything I can do?
      The City Council Meetings search is not integrated with the main City search engine. The Meetings search is rudimentary in nature and does not support many of the features of modern search engines, like Boolean logic (and, or, not), nor the use or quotes to denote phrases. The City is aware of these shortcomings and has confirmed that the vendor has plans to increase the search functionality with system upgrades in the future.
    • Is there a way I can receive email support for City Meetings Online?
      Yes. Click on the Email Webmaster link at the bottom of this page, or any other City web site page, complete and submit the form. Though the response may take several business days, every effort will be made to get you a clear and correct answer.
    • What is the retention policy for City Meetings Online meeting videos?

      All meeting videos will be retained and be available for public viewing on the City's Internet web site for a period of not less than two (2) years. The posting of City Council meeting videos commenced in July of 2006. 

    • Despite all efforts, I cannot view City Meetings Online. What now?

      If despite all of your efforts you still cannot view City Meetings online, please request a DVD of the meetings.

Last Updated: May 8, 2018
Top of Page