Close Panel

Repair Solutions

Repair notification letters will be accompanied with a Defect Report. To better understand the Defect Report, review our Visual Glossary.

Your Repair Notification Letter will indicate if your Sewer Lateral can be repaired, rehabilitated, or if replacement is necessary. We the recommended you take the following steps to when moving forward:

1. Obtain Multiple Quotes: Contact appropriately-licensed plumbing contractors to get quotes. Every lateral will have different repair needs, so be sure to ask your contractor about alternative repair methods.

2. Review your Contractor's Proposal and Make a Selection: Quotes or proposals should clearly explain work to be done, permits required, who will obtain and pay for permits, how the site will be restored and cleaned-up, and payment terms.

3. Obtain a Permit for the Work from the City through your Contractor: Although some Residential City Initiated SLIP permit fees may be waived, never hire a contractor who wants to complete the work without them.

What to Know Before Speaking to a Plumbing Contractor


 Repair Rehabilitate Replace
Point repairs, or spot repairs, can work when the existing pipe is in good condition but there are only few, distinct repair locations.

If this is the option recommended by the City, your Repair Notification Letter will identify the locations of the repairs. 

 Pipe rehabilitation involves installing a liner to repair a portion of or the entire lateral. Access is typically through a small pit or clean-out.

This method, typically called Cured-in-Place-Pipe (CIPP) Lining, uses a seamless felt tube which is saturated with resin and then hardened or cured. This is a cost effective repair option to rehabilitate an entire sewer lateral, please scroll to the bottom of the site for more information about this method.

This method may also require point repairs prior to inserting the liner or when the connection requires replacement.

Replacement involves removing and replacing the existing pipe.

There are several methods available for pipe replacement. The City encourages you to determine the best option for you and your property, including trenching or pipe bursting.

 Your Repair Notification Letter will state replace or rehabilitate lateral if there are several locations or defects that would make the replacement the best option.


Sewer Lateral Connection Replacement

If your connection to the City's main sewer line is defective, your Repair Notification Letter will indicate that your Sewer Lateral Connection should be replaced. Below are effective options that the City has made available to you to replace or repair your connection.

   Option 1 Option 2 Option 3
What is the repair option? Property owner's plumber performs other work on the sewer lateral and prepares excavation for a City Contractor to replace the lateral connection Lateral Connection Replacement by City contractor through traditional excavations methods and does not involve any repairs to the lateral outside the 4ft x 4ft excavation. City's contractor assigned to the Capital Project to seal and effectively renew the Sewer Lateral Connection to a newly lined sewer main without the need for excavating to expose the lateral connection. Lateral must be connected to a sewer main on the current Capital Project.
When is it recommended? When making repairs to the sewer lateral near the connection to the city main or are replacing/rehabilitating the entire Sewer Lateral and the contractor needs an excavation near the connection. When the only defect on the Sewer Lateral is at the connection to the City main sewer line. If other work is necessary on the Sewer Lateral, this option might not be the most cost-effective to repair the defective Sewer Lateral Connection. When the lateral connection is defective and there isn't any clear reason to excavate the connection. Can be paired with trenchless sewer lateral lining using Cured-in-Place-Pipe (CIPP) lining repair for a trenchless rehabilitation of the Sewer Lateral. If other work is necessary on the Sewer Lateral and the plumber elects to excavate near the connection, this option might not be the most cost effective to repair the defective Sewer Lateral Connection.
Property owners responsibility?

The property owner selects the plumber who obtains the necessary permits, schedules the Lateral Connection Replacement, excavates, performs the work within the excavated pit, back-fills and restore the excavated surface.

Reviews, signs, and returns Sewer Lateral Connection Replacement Option 2 Agreement along with payment to Public Works' Permit Counter. SLIP staff guides property owner through process by coordinating work and notifying property owner when work is completed. Property owner reviews, signs, and returns the Sewer Lateral Connection Replacement Option 3 Agreement along withpayment to Staff. Staff will then coordinate this work through the project's contractor and notify property owner after the work is completed.
What do the fees cover? City contractor to replace the Sewer Lateral Connection once it is exposed by your plumber. There may be other permit fees depending on the scope of the work and method your plumber elects

Locating services by City staff, Lateral Connection Replacement, back-filling and restoring pavement, all under City standards.

City's trenchless contractor to install theSewer Lateral Connectionrehabilitation device, also know as a Tophat, with no digging required.

  Cured-in-Place-Pipe (CIPP)

Trenchless rehabilitation called Cured-in-Place-Pipe (CIPP) lining is recommended whenever feasible. This method is an alternative to trenchless pipe bursting or conventional trenching methods to replace Sewer Laterals. The felt-resin liner is typically installed through a clean-out or a small access pit on your property and uses the existing clay or cast iron pipe already in the ground as a host pipe to rehabilitate or renew your sewer lateral. Because the liner does not have any joints, it is a great method to extend the useful life of your existing sewer lateral by improving the structural integrity of your sewer lateral and eliminate problematic maintenance and environmental issues commonly found on sewer laterals, such as roots, infiltration, and exfiltration.

The City does not specifically endorse any private plumbing company. The companies listed below are those who known to the City to install CIPP lining:

Company Name Contact 
 101 Plumbing Inc. 805-570-9816/

 All-Phase Plumbing, Inc.

(805) 964-1088 / 
 B.J. Plumbing (805) 896-7331 / 
 Drain Masters (805) 680-5156 / (805) 896-0946 / 
 Express Rooter (805) 331-4341 / (805) 964-5654 /
 Hydrotek Pipe Service (805) 201-8128 /
 National Plant Services, Inc. (925) 262-7366 / (510) 876-5412 /
 Quick Response (805) 896-2937 /

Top of Page