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Automated Metering Infrastructure Project

The City is working to enhance our customer service offerings by implementing Automated Metering Infrastructure (AMI). Automated metering infrastructure is a system of meters, communication networks, and software that transfers water usage information and service alerts over a secure, wireless network to a central database. This information is used to prepare water bills, analyze water usage trends, provide customers with hourly water usage information, and notify customers of potential leaks.

The first phase of this project began in 2014 with the Water Meter Replacement Program, in which all of the City’s water meters were replaced with new, AMI compatible meters. The next phase of the project, anticipated in winter 2022, is to install radio transmitting devices on the existing meters and data collection points at several locations throughout the City's water service area. This will enable the City to automatically deliver hourly meter reading information back to the City’s systems through a safe and secure signal. This system is similar to the gas and electric AMI meters that our customers already have on their property. Additionally, this project will include online access for water customers to understand and manage their water usage data on a regular basis; a rollout of the online customer portal is currently anticipated in fall 2023.

How AMI Works

The Meter – Existing water meters are connected to an AMI radio device.

The Communications Network – The radio device connected to the meter delivers usage information securely over a radio network to the City.

The Water Utility Office – The City uses the meter readings and alerts to support monthly billing and respond quicker to service disruptions.

The Customer Access to an online customer portal will empower customers to view and monitor hourly water use, leak alerts, and make more informed decisions regarding conservation efforts.

Customer Benefits

  • Customer Service
    Hourly meter readings and daily updates will allow the City to address customer concerns quicker and answer questions more effectively with the increased insight that AMI provides.

  • Convenience
    Customers will have 24/7 access to online tools and information to manage their water use through an online customer portal.
  • Text and Email Alerts

    Alerts will be available to notify customers about leaks or to create tailored notifications for high bills or unplanned use.

  • Conservation & Cost Control
    Customers can receive both water usage and monetary alerts before their bill is generated, allowing them to manage the amount they pay for water use throughout their billing period.

AMI Frequently Asked Questions (FAQs)

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Last Updated: Oct 14, 2021
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