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Downtown AmbassadorsPublic Works

About Us

Since September 2017, City of Santa Barbara, Downtown Ambassadors have been enhancing the experience on State Street, by maintaining a consistent presence and working alongside local organizations, businesses, and citizens for wholesome solutions.

What We Do:

Often as the first point of contact for the downtown area, we provide a variety of services including but, not limited to, the list below:

  • Welcoming visitors and tourists while answering public inquires. Explaining policy/procedures and assisting the public regarding points of interest in the City and near the downtown corridor. 
  • Observe and report conditions throughout the downtown corridor to the appropriate City department or agency. The downtown corridor encompasses the 0 - 1300 blocks of State Street (Cabrillo Boulevard to Sola Street).
  • Regular contact with State Street businesses, relaying any issues to appropriate work groups.
  • Creating a presence from Sola street to Cabrillo Blvd.
  • Working with local organizations to connect the homeless to resources and help.
  • Reporting hazards, defacement, and vandalism in the public.
  • Support the City of Santa Barbara by equitably and consistently educating the public on municipal codes.

What We Do Not Do:

  • We are not enforcement and therefore do not cite nor arrest.
  • We are not security, we do not remove individuals from private property.
  • We do not escort employees to their vehicles.

Please check the resources below for contact information on who to call for other issues on State Street.

Ambassador Hours of Operations:

 May vary due to holidays, and special events. Our hours are adjusted to support the downtown infrastructure.

Sunday – Monday: 9 a.m. – 6 p.m.


RESOURCES

Helpful phone numbers & Safety Information:

Criminal and Illegal Behavior:
CALL 9-1-1

Illegal vending, portraying disruptive behavior or noise complaints:
(Non-Emergency) Police Dispatch at (805) 882-8900

Graffiti, cleaning, or landscaping on the sidewalks or streets of State Street:
Downtown Parking at (805) 564-5656

Graffiti in public:
Graffiti hotline at (805) 897-2526

For further inquiry about the Downtown Ambassador Program:
(805) 882-8999
Ambassador@SantaBarbaraCA.gov
PDF Document Drop-in Resources Leaflet

For illegal encampments in the City of Santa Barbara follow the Encampment Reporting Process Links:

Report Encampment 
Use this form to report an encampment. Requests are logged, assessed, and dispatched according to the order received. Reports made for locations that are not under the City of Santa Barbara's jurisdiction will be sent to the proper responsible agency.

Report Homeless/Individuals In Need
Use this form to report homeless/individuals in need. Requests are logged, assessed, and dispatched according to the order received. Reports made for locations that are not under the City of Santa Barbara's jurisdiction will be sent to the proper responsible agency.

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Last Updated: May 26, 2021
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