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Summer Camp PoliciesParks & Recreation

Summer Camp Policies

Our summer camp registration and refund policies have changed.

The new policies described below will allow Parks and Rec staff to give you the best customer service possible. Changes to our policies also help ensure camp participant safety and allow the largest number of campers to make summer memories with SB Parks and Rec!

No Camp Waitlists (New Policy)

Our activity registration system, PerfectMind, will no longer maintain waiting lists for summer camps. From now on, if you see a spot available on PerfectMind, it's available! Please check back regularly, as spots open up when a participant withdraws.

Medical Questionnaire Deadlines (New Policy)

May 15 is the deadline to complete the required medical questionnaire for your child. If your child's medical questionnaire has not been completed by May 15, the PerfectMind system will automatically withdraw them from all camps. If this happens, we will automatically provide you with a full refund.

Online Withdrawal (New Policy)

We've enabled online registration; you can withdraw your child online through your PerfectMind account. Refund fees may apply, depending on when you withdraw your camper(s) from their enrolled camps. Please see below for details on fees.

Refund Policy (Updated Policy)

A 100% refund will be given for activities cancelled by the Parks and Recreation Department. Refund fees are applied based on how soon a camp or activity starts after the withdrawal date. To minimize refund fees, please be aware of the timeframes listed below and the exception for medical reasons:

If you make your cancellation request (or online withdrawal through PerfectMind):

  • 15 days or more before the start of the program: 90% refund
  • 5 to 14 days before the start of the program: 50% refund
  • Less than five days before the start of the program: We will not give refunds for withdrawals or cancellations made less than five days before the start of the enrolled camp.
  • Transfers: We will no longer transfer a camper from one camp to another. Instead of transferring, we will process a refund, and you may then register your camper in another camp.

Medical reasons for cancellation

If your camper has a medical emergency or becomes ill, please let us know as soon as you can if this will affect participation in the registered camp or activity. A doctor’s note may be required to process your refund. If a participant cannot transfer to a later camp, a 90% camp refund will be applied.

Registration End Date (New Policy)

Registration for each camp will close at 11:30 p.m. the Wednesday before the camp session starts.

Accessibility/Inclusion Services

The City of Santa Barbara Parks and Recreation Department is committed to supporting individuals with disabilities in accordance with the ADA in order to provide reasonable services and opportunities to those who may have health or special needs. It is the goal of the inclusion services team to plan for reasonable and appropriate program accommodations for a positive recreational experience. To accomplish this we need and value your input. Therefore, please ensure your camper's Medical Conditions Questionnaire and required Supplemental Medical Inclusion Forms are completed at least three (3) weeks prior to the program start date. This provides sufficient time for us to plan the best ways to meet your child's needs and make necessary arrangements for any support. For questions, please call (805) 564-5421 or send an email to inclusion@SantaBarbaraCA.gov.

Questions

If you have questions about these policies, please call us at (805) 564-5418 or send an email to ParksAndRec@SantaBarbaraCA.gov.

 

Last Updated: Mar 3, 2022
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