Library Staff Dashboard

Sidewalk Service 

• https://chat.uniqueic.com/hub

What's the fees or replacement costs for a library item? (Ariana/Sandra)

• charges & fees
  

How late can my item be before my account goes to the Collections Agency? (Ariana/Sandra)

• collection agency timeline

What information can be told over the phone?

• privacy policy

What type of reading or homework help does the library offer? How can I sign my child up for homework help? (Cristal)

• reading & homework help
  

What's the storytime schedule for all of the Santa Barbara Libraries? (Holly)

• Storytimes

What programs does the library offer for babies & toddlers? (Holly)

• baby & toddler programs

How does the 1000 Books Before Kindergarten program work? (Lisa G.)

• 1000 books before kindergarten

LibraryH3lp is the library's message service that allows for users to contact the Central Library via text messaging or an internet chat client:

• Monday through Thursday from 10 am to 6:45 pm
• Friday and Saturday from 10 am to 5:15 pm 
• Sunday from 1 pm to 4:45 pm 

Phone and Chat Service are to be monitored together during any assigned Phone Shifts. 

Staff Login: https://libraryh3lp.com/webclient/client

Questions? Ask Cassidy

• Support for Businesses and Individuals: https://readysbc.org/EconomicRecovery/
• Public document with community, state, and business resources for Individuals, Businesses, Nonprofits, and Students: https://www.santabarbaraca.gov/gov/depts/lib/getinvolved/sbplsystem/details.asp?NewsID=2125&TargetID=31
• Searchable map for finding community resources on a searchable map: https://santabarbara.open4biz.us/

Santa Barbara Public Library takes the health and safety of our community, volunteers, and staff seriously. The Library and the City of Santa Barbara continues to monitor information about COVID-19.

If you are unable to visit the Library for any reason, our services and resources can be reached digitally or on-the-go with:
Borrow books, audiobooks, movies, comics, films, magazines, and online courses electronically at www.SBPLibrary.org/eLibrary

- Delay requested physical materials, for pick-up or check-out, by calling the Library at 805-962-7653 or by reviewing your OverDrive account for holds on eBooks and Audiobooks.

- Sign-up for a permananent eCard at: http://www.SBPLibrary.org/LibraryCard

- Speak with staff over the telephone, available during all open hours every day of the week at: 805-962-7653. Questions, requests, and information needs are handled in real-time.

- Chat with staff at the Library’s digital chat reference services, available during open hours and answered in real-time: www.SBPLibrary.org/LibraryChat

- Text message questions to staff, available during open hours and answered in real-time: 805-764-4542 (805-764-4LIB). 

- Access your account and review your account details by either visiting www.SBPLibrary.org/Catalog or by downloading the Library’s mobile app “Black Gold” in any app store.

- Items not available through the catalog may be ordered for home delivery with the Zip Books program by calling the Library at: 805-962-7653

How can I donate to the Library? What materials does the library accept? (Bea)

• Library Donations policy

How do I learn more about volunteering at the Library? (Cristal - Youth and Adult, Leon - Computer Coaching and Drop In Assistance, Devon - Adult Literacy, Dolly - Branches)

• Volunteer at the Library

How do I download the Hoopla, Overdrive, or RBDigital app to my table or smartphone? (Stacey)

• downloads & streaming webpage (see Help column for instructions)

How many RBDigital, Overdrive, or Hoopla titles can I check out? Can I renew my ebook? Is there a mobile app? 

• downloads cheat sheet

PACReg accounts can use any of our Downloadables & Streaming content. When a user switches over to a regular library card, how can their account information be transferred as well? 

• transferring PACReg account information 

For Library Systems Issues visit here.

For City Network Problems visit here.

Unsure? Complete the Library Systems Issues form and someone will contact you. 

What computer help and drop-in assistance for mobile devices does the library offer? (Leon)

• computer help and mobile device assistance
  
• computer coaching calendar

How do I print using the Library's Wi-Fi? (Cassidy)

• Wi-Fi printing

What are the Branch libraries hours & locations?

• library locations & hours

What events are happening this month?

• events calendar

What are the libraries' holiday schedules?

• holiday schedule & closures

How do I locate phone numbers and business info?

• ReferenceUSA (phone numbers & business info)
  
• White Pages.com
• City of SB Hotline numbers
• County of SB general contact numbers

What magazines and newspapers does the Central Library have? How far back does the Newspress go? (Bea)

• Central Library magazines/newspaper list 

How do I submit an ILL request? (requesting items NOT in the black gold system) (Bea)

What Local History Resources does the library have? How do I submit a Local History search request? 

• Local History resources
  

How do I research an obituary or submit an obituary request? 

• Obituary Searches and Requests

How do I find health information from a trusted resource? (Jen)

• Medline Plus, a resource for health topics, drugs & supplements, medicals tests, and medical terms. 

The Polaris Leap Web App responsive web client brings the power and functionality of the Polaris ILS public services workflows to library staff through a browser. This portal is currently available for only Circulation functionality -- for all other modules (i.e. Technical Services), you will need to use the client. 

Beginning leaping with LEAP here. 

Log-in with your branch prefix, Polaris login initials, and your Polaris password. Ex: BACC

Select your branch and your workstation accordingly. 

Questions? Ask Cassidy or Sandra or Ariana

How can I suggest a purchase? (Bea)

• suggest a purchase

How can I go about reserving the Faulkner Gallery? (Taylor) 

• reserve a room
• calendar of events

How does the Book Club in a Bag program work? (Bea)

• book club in a bag

What is the Zip Books program? (Bea)

• SBPLS patrons in good standing are able to get materials not available in the SBPLS sent directly to their door (free of charge) from Amazon. When the patron is done with the item they can return it to the same library branch they placed the request with. 
• Guidelines:
  • Cannot be filled with a SBPLS library
  • The item can be found on Amazon 
  • The item is an audiobook or in a language other than English (print, large type, or audiobook on CD) for up to $75; for all other allowable items (printed book, large print book or audiobook on CD) up to $50. 
  • The patron must be an SBPLS patron and their account must be in good standing.
• Complete the Zip Books request form and let the patron know a staff member will review and process the request. The patron should allow for 2-4 weeks for delivery. 
  
• Patrons are limited to 5 Zip books per patron per month at their home. Patrons will not be allowed to request additional titles until items at home are returned.