Sidewalk Service
What's the fees or replacement costs for a library item? (Ariana/Sandra)
How late can my item be before my account goes to the Collections Agency? (Ariana/Sandra)
What information can be told over the phone?
What type of reading or homework help does the library offer? How can I sign my child up for homework help? (Cristal)
What's the storytime schedule for all of the Santa Barbara Libraries? (Holly)
What programs does the library offer for babies & toddlers? (Holly)
How does the 1000 Books Before Kindergarten program work? (Lisa G.)
LibraryH3lp is the library's message service that allows for users to contact the Central Library via text messaging or an internet chat client:
Phone and Chat Service are to be monitored together during any assigned Phone Shifts.
Staff Login: https://libraryh3lp.com/webclient/client
Questions? Ask Cassidy
Santa Barbara Public Library takes the health and safety of our community, volunteers, and staff seriously. The Library and the City of Santa Barbara continues to monitor information about COVID-19.
If you are unable to visit the Library for any reason, our services and resources can be reached digitally or on-the-go with:
Borrow books, audiobooks, movies, comics, films, magazines, and online courses electronically at www.SBPLibrary.org/eLibrary
- Delay requested physical materials, for pick-up or check-out, by calling the Library at 805-962-7653 or by reviewing your OverDrive account for holds on eBooks and Audiobooks.
- Sign-up for a permananent eCard at: http://www.SBPLibrary.org/LibraryCard
- Speak with staff over the telephone, available during all open hours every day of the week at: 805-962-7653. Questions, requests, and information needs are handled in real-time.
- Chat with staff at the Library’s digital chat reference services, available during open hours and answered in real-time: www.SBPLibrary.org/LibraryChat
- Text message questions to staff, available during open hours and answered in real-time: 805-764-4542 (805-764-4LIB).
- Access your account and review your account details by either visiting www.SBPLibrary.org/Catalog or by downloading the Library’s mobile app “Black Gold” in any app store.
- Items not available through the catalog may be ordered for home delivery with the Zip Books program by calling the Library at: 805-962-7653
How can I donate to the Library? What materials does the library accept? (Bea)
How do I learn more about volunteering at the Library? (Cristal - Youth and Adult, Leon - Computer Coaching and Drop In Assistance, Devon - Adult Literacy, Dolly - Branches)
How do I download the Hoopla, Overdrive, or RBDigital app to my table or smartphone? (Stacey)
How many RBDigital, Overdrive, or Hoopla titles can I check out? Can I renew my ebook? Is there a mobile app?
PACReg accounts can use any of our Downloadables & Streaming content. When a user switches over to a regular library card, how can their account information be transferred as well?
What are the Branch libraries hours & locations?
What events are happening this month?
What are the libraries' holiday schedules?
How do I locate phone numbers and business info?
What magazines and newspapers does the Central Library have? How far back does the Newspress go? (Bea)
How do I submit an ILL request? (requesting items NOT in the black gold system) (Bea)
What Local History Resources does the library have? How do I submit a Local History search request?
How do I research an obituary or submit an obituary request?
How do I find health information from a trusted resource? (Jen)
The Polaris Leap Web App responsive web client brings the power and functionality of the Polaris ILS public services workflows to library staff through a browser. This portal is currently available for only Circulation functionality -- for all other modules (i.e. Technical Services), you will need to use the client.
Beginning leaping with LEAP here.
Log-in with your branch prefix, Polaris login initials, and your Polaris password. Ex: BACC
Select your branch and your workstation accordingly.
Questions? Ask Cassidy or Sandra or Ariana
How can I suggest a purchase? (Bea)
How can I go about reserving the Faulkner Gallery? (Taylor)
How does the Book Club in a Bag program work? (Bea)
What is the Zip Books program? (Bea)