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Utility Billing
City Utility Billing & Customer Service |
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For questions regarding your bill, please call: (805) 564-5343
The City of Santa Barbara is pleased to announce we have new and improved bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. The new service is optimized for a better mobile experience on your phone or tablet. Visit the Utilities Online FAQ page for more information.
Register Your Account and Pay Your Bill Here!
For information on:
- Water and Wastewater Rates, Click Here
- Water and Wastewater Rate Changes for FY 2020, Click Here
- Trash and Recycling Rates, Click Here
- Trash and Recycling Rate Changes for FY 2020, Click Here
City Utility Billing and Customer Service:
- Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
- Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
- Manage online customer billing records and customer payment options with the City's online payment vendor.
- Provide online customer support with regard to the City's online payment vendor.
- Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.
Forms and Applications for Water Accounts:
- Suspension of Water Service Policy (SB 998)
- Póliza de Suspensión del Servicio de Agua (SB 998)
- Application for Extraordinary Use
- Continuous Water Service Agreement
- Application for Utility User Tax Exemption
Mail all applications to:
City of Santa Barbara
Finance Department
Attn: Utility Billing
PO Box 1990
Santa Barbara, CA 93102-1990
Links
The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.
Water
- Water Rate Calculator
- Find more information at: Water Conservation Online
Trash and Recycling
- Current Trash and Recycling Rates
- Find more information at: City Trash and Recycling Online
Miscellaneous
Contact Information:
- For questions regarding your bill, please call: (805) 564-5343
- For questions regarding water and sewer rates, please call:(805) 564-5460
- For questions regarding solid waste rates and recycling, please call: (805) 564-5631
- For after hours emergency water services please call (805) 963-4286
| Business Hours | Phone and Fax | Walk-In Payments | Mail-in Payments |
|---|---|---|---|
| Monday through Thursday 7:30 a.m. – 5:30 p.m. |
(805) 564-5343 - Phone | Santa Barbara City Hall, Cashiering Office |
City of Santa Barbara, PO Box 60809 |
| Alternate Fridays 8:00 a.m. - 3:30 p.m. View City Calendar |
(805) 897-1978 - Fax | 735 Anacapa Street (at De la Guerra) View map |
Santa Barbara, CA 93160-0809 |
| Miscellaneous Services * | |
|---|---|
| Service Initiation Fee | $47.00 |
| Service Restoration (reconnection) Fee | $64.00 |
| Administrative Account Transfer Fee | $21.00 |
| Declined Payment Fee | $25.00 |
| If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's check, money order, or credit card. | |
| Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists. | $8.00 |
| Upgrade to standard residential hydrant | $2929.25 |
| Upgrade to standard commercial hydrant | $2976.97 |
| Fire Hydrant Flow test | $325.45 |
| Meter Flow Test | $80.00 |
| Tampering Fees | |
|---|---|
| In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28 | |
| Damaged or missing locks: | $57.29 |
| Damages/Missing Locking Brackets | $130.49 |