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Utility Billing

City Billing & Customer Service

Water spout and recycling bin


Now you can pay your water and trash bill online!

  Learn more and sign up here!


New Hours for Billing/Cashiering/Licensing

Starting July 1st, 2016 the Billing/Cashiering/Licensing offices will be closing at 3:30pm on the Fridays City Hall is open for business. All of City Hall is closed every other Friday, so this only applies to the Friday City Hall is open for business.

Payments can be made online at the City’s website; or, you can deposit your payment in the night drop box, located to the left of the De La Guerra Plaza entrance of City Hall, during the hours we are closed.

New Office Hours: 7:30 am to 5:30 pm Monday through Thursday, and 8:00 am to 3:30 pm on the open Fridays. Closed every other Friday.





Date: Tuesday, June 14th, 2016, 2:00pm

Place: City of Santa Barbara Council Chambers, City Hall, 735 Anacapa Street 


 For information on the water and wastewater rate changes for July 2016 

Click Here


For information on the trash and recycling rate changes for July 2016

 Click Here


City Billing and Customer Service:

  • Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
  • Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
  • Maintains and manages automatic payment option for customers to have their bills paid automatically from their checking account.
  • Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.


    Forms and Applications for Water Accounts:


    Click here to connect to the Utilities Online FAQ's page.


    Mail all applications to:

    City of Santa Barbara
    Finance Department
    PO Box 1990
    Santa Barbara, CA 93102-1990



    The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.


     Trash and Recycling



    Contact Information:

    • For questions regarding your bill, please call: (805) 564-5343
    • For questions regarding water and sewer rates, please call:(805) 564-5460
    • For questions regarding solid waste rates and recycling, please call: (805) 564-5631
    • For after hours emergency water services please call 805-963-4286
    Business Hours Phone and Fax Walk-In Payments Mail-in Payments
    Monday through Thursday
    7:30 a.m. –  5:30 p.m.
    (805) 564-5343 - Phone Santa Barbara City Hall,
    Cashiering Office
    City of Santa Barbara,
    PO Box 60809
    Alternate Fridays
    8:00 a.m. - 5:00 p.m.
    View City Calendar
    (805) 897-1978 - Fax 735 Anacapa Street
    (at De la Guerra)    View map
    Santa Barbara, CA


    Miscellaneous Services *
     Service Initiation Fee   $47.00
    Service Restoration Fee   $64.00
    Administrative Account Transfer Fee $21.00
    Declined Payment Fee   $25.00
    If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's  check,  money order, or credit card.  
    Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.  $8.00 
    Upgrade to standard residential hydrant $1,607
    Upgrade to standard commercial hydrant $3,000  
    Fire Hydrant Flow test $150.00                 
    Meter Flow Test $82.00


    Tampering Fees
    In addition to the fees below, reconnection fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
    Damaged or missing locks: $54.00
    Damages/Missing Locking Brackets $123.00
    Last Updated: May 13, 2016