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Utility Billing
| City Billing & Customer Service |
|---|
Now you can pay your water and trash bill online!
Learn more and sign up here!
For information on the proposed water rate changes for July 2015 Click Here
- Prepare and mail approximately 360,000 utility bills annually, including bills for water, wastewater and refuse collection services.
- Provide customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
- Maintain and manage an automatic payment option for customers to have their bills paid automatically from their checking account.
- Process approximately 10,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.
Forms and applications for Water Accounts:
- Application for Auto Pay
- Application for Extraordinary Use
- Continuous Water Service Agreement
- Application for Utility User Tax Exemption and Cox Cable Discount
Mail all applications to:
City of Santa Barbara
Finance Department
PO Box 1990
Santa Barbara, CA 93102-1990
Links
The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.
Water
- Water Rate Calculator
- Water Conservation Information
- Find more information regarding water & sewer rates online on this link.
Trash
- Single Family Residential Trash and Recycling Rates
- Multiple Unit Residential Trash and Recycling Rates
- Recycling and Trash Information
- Find more information regarding trash & recycling rates online on this link.
Miscellaneous
Contact Information:
- For questions regarding your bill, please call: (805) 564-5343
- For questions regarding water and sewer rates, please call:(805) 564-5460
- For questions regarding solid waste rates and recycling, please call: (805) 564-5631
| Business Hours | Phone and Fax | Walk-In Payments | Mail-in Payments |
|---|---|---|---|
| Monday through Thursday 7:30 a.m. – 5:30 p.m. |
(805) 564-5343 - Phone | Santa Barbara City Hall, Cashiering Office |
City of Santa Barbara, PO Box 60809 |
| Alternate Fridays 8:00 a.m. - 5:00 p.m. View City Calendar |
(805) 897-1978 - Fax | 735 Anacapa Street (at De la Guerra) View map |
Santa Barbara, CA 93160-0809 |
| Miscellaneous Services * | |
|---|---|
| Service Initiation Fee | $47.00 |
| Service Restoration Fee | $64.00 |
| Administrative Account Transfer Fee | $21.00 |
| Declined Payment Fee | $28.00 |
| If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's check, money order, or credit card. | |
| Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists. | $8.00 |
| Upgrade to standard residential hydrant | $1,607 |
| Upgrade to standard commercial hydrant | $3,000 |
| Fire Hydrant Flow test | $150.00 |
| Meter Flow Test | $82.00 |
| Tampering Fees | |
|---|---|
| In addition to the fees below, reconnection fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28 | |
| Damaged or missing locks: | $54.00 |
| Damages/Missing Locking Brackets | $123.00 |
Last Updated: Feb 25, 2015