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Utility Billing

City Utility Billing & Customer Service

To prevent the spread of COVID-19, beginning Wednesday, March 18, 2020, City offices will be closed to the public until further notice. 

Five Ways to Pay your bill during the City office closure:

  1. Online: For paperless billing, electronic access to your account history, pay by text, and one-time payments via credit card, sign up at the Utilities Online Payment Site. For automatic payments every month, you must also sign up for Autopay.
  2. Autopay: Sign up for automatic payments at the Utilities Online payment Site.
  3. By Mail: Mail in the payment stub with your check, payable to the City of Santa Barbara, to:
    City of Santa Barbara Utility Billing
    PO Box 1990
    Santa Barbara, CA 93102
  4. By Phone: Call (855) 844-0038 to pay your bill through the 24/7 Automated System, using a bank account, debit card, or credit card (Visa, MasterCard, and Discover cards accepted). We do not take American Express.
  5. Drop Box: Payments made by check can be dropped-off at City Hall, 735 Anacapa Street.
    The PAYMENT DROP BOX is located on the De la Guerra Plaza side of the City Hall building.

For questions regarding your bill, please call: (805) 564-5343

The City of Santa Barbara offers online bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. The new service is optimized for a better mobile experience on your phone or tablet. Visit the About Utilities Online page for more information.

Register Your Account and Pay Your Bill Here!


For information on:

City Utility Billing and Customer Service:

  • Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
  • Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
  • Manage online customer billing records and customer payment options with the City's online payment vendor.
  • Provide online customer support with regard to the City's online payment vendor.  
  • Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.


    Forms and Applications for Water Accounts:       

    Mail all applications to:

    City of Santa Barbara
    Finance Department
    Attn: Utility Billing
    PO Box 1990
    Santa Barbara, CA 93102-1990



    The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.


     Trash and Recycling



    Contact Information:

    • For questions regarding your bill, please call: (805) 564-5343
    • For questions regarding water and sewer rates, please call:(805) 564-5460
    • For questions regarding solid waste rates and recycling, please call: (805) 564-5631
    • For after hours emergency water services please call (805) 963-4286
    Business Hours Phone and Fax Walk-In Payments Mail-in Payments
    Monday through Thursday
    7:30 a.m. –  5:30 p.m.
    (805) 564-5343 - Phone Santa Barbara City Hall,
    Cashiering Office
    City of Santa Barbara,
    PO Box 60809
    Alternate Fridays
    8:00 a.m. - 3:30 p.m.
    View City Calendar
    (805) 897-1978 - Fax 735 Anacapa Street
    (at De la Guerra)    View map
    Santa Barbara, CA

    Miscellaneous Services *
    Service Initiation Fee   $47.00
    Service Restoration (reconnection) Fee   $64.00
    Administrative Account Transfer Fee $21.00
    Declined Payment Fee   $25.00
    If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's  check,  money order, or credit card.  
    Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.  $8.00 
    Upgrade to standard residential hydrant $2929.25
    Upgrade to standard commercial hydrant $2976.97
    Fire Hydrant Flow test $325.45         
    Meter Flow Test $80.00

    Tampering Fees
    In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
    Damaged or missing locks: $57.29
    Damages/Missing Locking Brackets $130.49
    Last Updated: Apr 12, 2021
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