City Utility Billing & Customer Service
The Cashier and Utility Billing counters are open Monday through Thursday from 10:00 a.m. - 2:00 p.m. (closing promptly at 2:00 p.m.), except holidays.
The Utility Billing Department at City Hall is available by phone and email during regular business hours. See contact information below.
The City of Santa Barbara offers online bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. Visit the About Utilities Online page for more information.
Mail all applications to:
City of Santa Barbara
Attn: Utility Billing
PO Box 1990
Santa Barbara, CA 93102-1990
The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.
Trash and Recycling
|Business Hours||Contact Information||Walk-In Payments||Mail-in Payments|
|The Business Office is available by phone and email during the following days/times:
Monday through Thursday
7:30 a.m. - 5:30 p.m.
Phone: (805) 564-5343
Fax: (805) 897-1978
735 Anacapa Street
at De la Guerra Street
(entrance doors at
De la Guerra Plaza)
The public counter is open Monday-Thursday from 10:00 a.m. - 2:00 p.m. (closing promptly at 2:00 p.m.), except holidays.
|City of Santa Barbara,
PO Box 60809
Santa Barbara, CA
|Miscellaneous Services *|
|Service Initiation Fee||$47.00|
|Service Restoration (reconnection) Fee||$64.00|
|Administrative Account Transfer Fee||$21.00|
Declined Payment Fee
If a payment is returned for insufficient funds for a second
|Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.||$8.00|
|In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28|
|Damaged or missing locks:||$57.29|
|Damages/Missing Locking Brackets||$130.49|