IMPORTANT INFORMATION: To prevent the spread of COVID-19, beginning Wednesday, March 18, 2020, City offices will be temporarily closed to the public.

Five ways to pay your bill during the City office closure:

1. Online: For paperless billing, electronic access to your account history, pay by text, and one-time payments via credit card, sign up at the Utilities Online Payment Site. For automatic payments every month, you must also sign up for Autopay.
2. Autopay: Sign up for automatic payments at the Utilities Online payment Site.
3. By Mail: Mail in the payment stub with your check, payable to the City of Santa Barbara, to:
   City of Santa Barbara Utility Billing
   PO Box 1990
   Santa Barbara, CA 93102
   
4. By Phone: NEW 24/7 Automated System to pay utility bills by phone at (855) 844-0038, using a bank account, debit card, or credit card (Visa, MasterCard, and Discover cards accepted). We do not take American Express.
5. Drop Box: Payments made by check can be dropped-off at City Hall, 735 Anacapa Street.
   The PAYMENT DROP BOX is located on the De la Guerra Plaza side of the City Hall building.
   
   

For questions regarding your bill, please call: (805) 564-5343

The City of Santa Barbara offers online bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. The new service is optimized for a better mobile experience on your phone or tablet. Visit the About Utilities Online page for more information.

Register Your Account and Pay Your Bill Here!

For information on:

• Water and Wastewater Rates, Click Here
• Water and Wastewater Rate Changes for FY 2020, Click Here
• Trash and Recycling Rates, Click Here
• Trash and Recycling Rate Changes for FY 2021, Click Here 

City Utility Billing and Customer Service:

• Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
• Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
• Manage online customer billing records and customer payment options with the City's online payment vendor.
• Provide online customer support with regard to the City's online payment vendor.  
• Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.

Forms and Applications for Water Accounts:       

• Suspension of Water Service Policy (SB 998)
• Póliza de Suspensión del Servicio de Agua (SB 998)
• Application for Extraordinary Use (Leak Adjustment)
• Continuous Water Service Agreement
• Application for Utility User Tax (UUT) Exemption

Mail all applications to:

City of Santa Barbara
Finance Department
Attn: Utility Billing
PO Box 1990
Santa Barbara, CA 93102-1990

Links

The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.

Water

• Water Rate Calculator   
• Find more information at: Water Conservation Online 

 Trash and Recycling

• Current Trash and Recycling Rates
• Find more information at: City Trash and Recycling Online

Miscellaneous

• Procedure for Disputing a Utility Bill
• Other Area Utilities

Contact Information:

• For questions regarding your bill, please call: (805) 564-5343
• For questions regarding water and sewer rates, please call:(805) 564-5460
• For questions regarding solid waste rates and recycling, please call: (805) 564-5631
• For after hours emergency water services please call (805) 963-4286