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Utility Billing

City Utility Billing & Customer Service

The Cashier and Utility Billing counters are open Monday through Thursday from 10:00 a.m. - 2:00 p.m. (closing promptly at 2:00 p.m.), except holidays.

The Utility Billing Department at City Hall is available by phone and email during regular business hours. See contact information below.

Five Ways to Pay your bill:

  1. Online: For paperless billing, electronic access to your account history, pay by text, and one-time payments via credit card, sign up at the Utilities Online Payment Site. For automatic payments every month, you must also sign up for Autopay.
  2. Autopay: Sign up for automatic payments at the Utilities Online payment Site.
  3. By Mail: Mail in the payment stub with your check, payable to "City of Santa Barbara", to:
    City of Santa Barbara Utility Billing
    PO Box 1990
    Santa Barbara, CA 93102
  4. By Phone: Call (855) 844-0038 to pay your bill through the 24/7 Automated System, using a bank account, debit card, or credit card (Visa, MasterCard, and Discover cards accepted). We do not take American Express.
  5. Drop Box: Payments made by check, cashier's check, or money order (NO CASH) can be dropped-off at
    City Hall, 735 Anacapa Street. The PAYMENT DEPOSIT BOX is located on the De la Guerra Plaza side of the City Hall building.

The City of Santa Barbara offers online bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. Visit the About Utilities Online page for more information.

Register Your Account and Pay Your Bill Here!

 

For information on:


City Utility Billing and Customer Service:

  • Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
  • Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
  • Manage online customer billing records and customer payment options with the City's online payment vendor.
  • Provide online customer support with regard to the City's online payment vendor.  
  • Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.

 

    Forms and Applications for Water Accounts:       

    Mail all applications to:

    City of Santa Barbara
    Finance Department
    Attn: Utility Billing
    PO Box 1990
    Santa Barbara, CA 93102-1990

     

    Links

    The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.

    Water

     Trash and Recycling

    Miscellaneous

     

    Contact Information:

    • For questions regarding your bill, please call: (805) 564-5343
    • For questions regarding water and sewer rates, please call:(805) 564-5460
    • For questions regarding solid waste rates and recycling, please call: (805) 564-5631
    • For after hours emergency water services please call (805) 963-4286
    Business Hours Contact Information Walk-In Payments Mail-in Payments
    The Business Office is available by phone and email during the following days/times:

    Monday through Thursday
    7:30 a.m. - 5:30 p.m.

    Alternate Fridays
    8:00 a.m. - 3:30 p.m.

    View City Calendar

    Phone: (805) 564-5343
    Fax: (805) 897-1978
    Email:
    UtilityBilling@SantaBarbaraCA.gov

     

    City Hall,
    Cashiering Office,
    735 Anacapa Street
    at De la Guerra Street
    (entrance doors at
    De la Guerra Plaza)

    View map

    The public counter is open Monday-Thursday from 10:00 a.m. - 2:00 p.m. (closing promptly at 2:00 p.m.), except holidays.

    City of Santa Barbara,
    PO Box 60809
    Santa Barbara, CA
    93160-0809

    Miscellaneous Services *
    Service Initiation Fee   $47.00
    Service Restoration (reconnection) Fee   $64.00
    Administrative Account Transfer Fee $21.00

    Declined Payment Fee  

    If a payment is returned for insufficient funds for a second
    time in any 12 month period, payments will only be accepted
    via cash, cashier's  check,  money order, or credit card.

    $25.00
    Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.  $8.00 

    Tampering Fees
    In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
    Damaged or missing locks: $57.29
    Damages/Missing Locking Brackets $130.49
    Last Updated: Apr 27, 2022
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