City Utility Billing & Customer Service
Beginning June 15, 2021, the public counter in the Business Office at City Hall (735 Anacapa Street) will be open to the public Monday through Thursday from 10:00 a.m. to 2:00 p.m. (closing promptly at 2:00 p.m.). Please enter City Hall through the De la Guerra Plaza entrance, as the Anacapa Street entrance will temporarily remain closed. The Business Office offers customer service for Business Licensing and Utility Billing, and accepts payments for business licenses, water & trash bills, and parking citations.
For questions regarding your bill, please call (805) 564-5343 or email UtilityBilling@SantaBarbaraCA.gov
Five Ways to Pay your bill:
The City of Santa Barbara offers online bill pay services for City utility bills. Once you register an account, you will receive email reminders when your payment is due and a confirmation after you have made a payment. In addition, you will have the ability to pay by text, pay using mobile devices, schedule payments, and receive text notifications. Visit the About Utilities Online page for more information.
Mail all applications to:
City of Santa Barbara
Attn: Utility Billing
PO Box 1990
Santa Barbara, CA 93102-1990
The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.
Trash and Recycling
|Business Hours||Phone and Fax||Walk-In Payments||Mail-in Payments|
|Monday through Thursday
7:30 a.m. - 5:30 p.m.
|(805) 564-5343 - Phone
(805) 897-1978 - Fax
|Santa Barbara City Hall,
735 Anacapa Street
(at De la Guerra)
Walk-in Service is limited: Monday through Thursday 10:00 a.m. to 2:00 p.m.
|City of Santa Barbara,
PO Box 60809
Santa Barbara, CA
|Miscellaneous Services *|
|Service Initiation Fee||$47.00|
|Service Restoration (reconnection) Fee||$64.00|
|Administrative Account Transfer Fee||$21.00|
|Declined Payment Fee||$25.00|
|If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's check, money order, or credit card.|
|Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.||$8.00|
|Upgrade to standard residential hydrant||$2929.25|
|Upgrade to standard commercial hydrant||$2976.97|
|Fire Hydrant Flow test||$325.45|
|Meter Flow Test||$80.00|
|In addition to the fees below, Reconnection Fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28|
|Damaged or missing locks:||$57.29|
|Damages/Missing Locking Brackets||$130.49|