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ADA Grievance Policy & Procedure

The City of Santa Barbara is committed to ensuring that people with disabilities are able to take part in, and benefit from, the whole range of public programs, services, and activities offered by the City. The City continues to modify its facilities, programs, policies, or practices, as necessary, to ensure such access is provided.

Title II of the Americans with Disabilities Act (ADA) requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of complaints. The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, complaints, or conflicts related to the City’s ADA compliance without the need for the complainant to resort to other remedies available under the law.

Please note that the City of Santa Barbara ADA Coordinator accepts and investigates grievances related to property, programs, and services of the government of the City of Santa Barbara. If you wish to file a disability discrimination complaint against any other public or private entity, please refer to the United States Department of Justice ADA website.

Last Updated: Apr 13, 2021
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