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FAQs

I can hear the audio but I can't see anything. What's wrong?

The problem is one of three things.

  1. You don't have a fast enough connection to receive the video portion of the webcast,
  2. you have selected an audio-only webcast, or
  3. you do not have the proper codecs installed.

To insure that your Windows Media Player has the proper codecs bring up the Player in it's own window and click on Tools/Options on the menu at the top of the window. Within the options window be sure that "Enable automatic codec download" is checked, and click on "OK".