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FAQs

I am trying to watch a stream, but I keep getting a message that the system can’t find a server, and that it may be behind a firewall. What does this mean?

The streaming network keeps video files on a network of several servers. When a change is made to a video file then the new copy of that video file must be copied to all of the servers in the streaming network. Occasionally this takes a few minutes, and during this time you may receive this message. Some files on the video network are only available from certain locations, like your Public Library or City Hall. If you receive this message for more than a few hours, please contact the webmaster and tell them about it. Be sure to write down which file you are trying to view, and the exact wording of the error message.