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Website FAQsWebsite Help

The City of Santa Barbara is committed to the goal of providing the best website experience we can to all of our visitors. Below is a list of frequently asked questions. Click on a question to reveal an answer. You may also find additional assistance in the "Explore" menu on the left and you may submit comments and suggestions or request assistance from our online web form.

What browser and version do I need to best view the City of Santa Barbara website?

The City of Santa Barbara is committed to delivering the best possible web experience to all of our citizens and website visitors. This new website utilizes functionality available in all "modern" web browsers. Like Google and other leading Internet services providers, we have had to leave behind some older browser compatibility in order to move ahead.

The City website supports the current version of the following web browsers.

  • Chrome
  • Internet Explorer
  • Firefox
  • Safari
  • Opera

On November 15 of 2012, Google dropped support of the Internet Explorer 8 web browser. The City of Santa Barbara’s website will work in Internet Explorer 8; however it will not be an optimal experience. The City website does not support Internet Explorer 7 and older.

What is the official City of Santa Barbara Government domain?

www.santabarbaraca.gov is the official domain of the City of Santa Barbara City Government.

There exists a National City web site naming convention and the City web site responds to that domain as well, www.ci.santa-barbara.ca.us.

What screen resolution do I need to best view the City of Santa Barbara website?

If you are using a "modern" web browser on a desktop, tablet or phone, the screen width does not matter because the website will respond appropriately to the width of your browser window.

If you are using Internet Explorer 8, the minimum recommended screen resolution is 1,280 pixels by 960 pixels, however the site will still work with lower resolutions.

How do I figure out Staff email addresses?

In general, any staff's email address can be figured out, if you know their first and last names. City email addresses consist of 1) first initial, 2) last name, and 3) @santabarbaraca.gov (with no spaces).

For example: Scott Nelson is snelson@santabarbaraca.gov. Please note that the email address is not case sensitive.

If the person you are trying to locate is a Police Department employee, then use @sbpd.com rather than @santabarbaraca.gov. When two people have conflicting email addresses, then the middle initial is used between the first initial and last name for the newer employee.

Where did e-Subscriptions go?

e-Subscriptions is now a part of MySB. MySB is a portal where you can manager your notifications, set your favorite pages, customize the “charm bar,” and follow your favorite news and calendar feeds throughout the site.

If you had signed-up for e-Subscriptions on the old site, your account was transferred. When you first login, you will be sent a new password to setup your MySB account with all of your existing notifications.

How do I find information on the City website?

The City of Santa Barbara is committed to the goal of helping you find the information you are seeking within three (3) clicks of the City Home Page. If you are not finding something, we want to help you. A new section of the City web site has been created to assist you in finding the information you are looking for. Go to Website Help.

Why don’t my old bookmarks work on the new site?

The new site uses shorter, more convenient web addresses (URLs). Additionally many of the pages were moved to more logical locations. We recommend you search the new site, find your pages and then create new bookmarks.

I still can't find what I'm looking for on the site. How do I seek further help?

If you cannot find what you are looking for, please contact the Information Systems Website Help system.

What if I have a question or comment?

We encourage your feedback. If you have any questions or comments about our website, please send an email to: webhelp@santabarbaracagov, or use our Comments and Suggestions form.

Who designed this web site?

This responsive version of the City of Santa Barbara's web site was designed and programmed Civica and launched on July 29, 2013.

Responsive means that the pages on this website automatically reformat to give you the best display based on the device you are using to view the site: desktop, tables or phone.

Can I view the City web site statistics?

Yes! City web site statistics are available at this location: http://www.SantaBarbaraCA.gov/Stats/.