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Utility Billing

City Billing & Customer Service

Water spout and recycling bin

Now you can pay your water and trash bill online!
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  • Prepare and mail approximately 360,000 utility bills annually, including bills for water, wastewater and refuse collection services.
  • Provide customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
  • Maintain and manage an automatic payment option for customers to have their bills paid automatically from their checking account.
  • Process approximately 10,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.

    Forms and applications for Water Accounts:

    Mail all applications to:

    City of Santa Barbara
    Finance Department
    PO Box 1990
    Santa Barbara, CA 93102-1990

    Links

    The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.

    Water

    Trash

    Miscellaneous

     

    Contact Information:

    • For questions regarding your bill, please call: (805) 564-5343
    • For questions regarding water and sewer rates, please call:(805) 564-5460
    • For questions regarding solid waste rates and recycling, please call: (805) 564-5631

    Business Hours Phone and Fax Walk-In Payments Mail-in Payments
    Monday through Thursday
    7:30 a.m. –  5:30 p.m.
    (805) 564-5343 - Phone Santa Barbara City Hall,
    Cashiering Office
    City of Santa Barbara,
    PO Box 60809
    Alternate Fridays
    8:00 a.m. - 5:00 p.m.
    View City Calendar
    (805) 897-1978 - Fax 735 Anacapa Street
    (at De la Guerra)    View map
    Santa Barbara, CA
    93160-0809

     

    Miscellaneous Services *
     Service Initiation Fee   $47.00
    Service Restoration Fee   $64.00
    Administrative Account Transfer Fee $21.00
    Declined Payment Fee   $28.00
    If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's  check,  money order, or credit card.  
    Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.  $8.00 
    Upgrade to standard residential hydrant $1,607
    Upgrade to standard commercial hydrant $3,000  
    Fire Hydrant Flow test $150.00                 
    Meter Flow Test $82.00

     

    Tampering Fees
    In addition to the fees below, reconnection fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
    Damaged or missing locks: $54.00
    Damages/Missing Locking Brackets $123.00

    Last Updated: Sep 29, 2014