|City Billing & Customer Service|
Telephone Scam Targeting Water Utility Customers
SANTA BARBARA, CA – May 14, 2015
In what appears to be a new twist to a prolific type of fraud, the City of Santa Barbara has been receiving reports of a telephone scam whereby individuals posing as City employees are contacting water utility customers and demanding payment via telephone to prevent water disconnection. The City of Santa Barbara reminds all utility customers that the City will never request payment over the telephone. Please do not provide financial information, including credit card or banking account numbers, over the phone to anyone claiming to be a City Utility Billing employee. Please contact the Billing Office at (805) 564-5343 with any questions or concerns.
If you have suffered a financial loss as a result of this scam please file a theft report with the Santa Barbara Police Department. Police reports can be made online here:
The City of Santa Barbara sends utility disconnection notices via the mail; customers are not contacted by phone. Customers may pay utility bills by one of the four following methods:
The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.
Trash and Recycling
|Business Hours||Phone and Fax||Walk-In Payments||Mail-in Payments|
|Monday through Thursday
7:30 a.m. – 5:30 p.m.
|(805) 564-5343 - Phone||Santa Barbara City Hall,
|City of Santa Barbara,
PO Box 60809
8:00 a.m. - 5:00 p.m.
View City Calendar
|(805) 897-1978 - Fax||735 Anacapa Street
(at De la Guerra) View map
|Santa Barbara, CA
|Miscellaneous Services *|
|Service Initiation Fee||$47.00|
|Service Restoration Fee||$64.00|
|Administrative Account Transfer Fee||$21.00|
|Declined Payment Fee||$28.00|
|If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's check, money order, or credit card.|
|Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.||$8.00|
|Upgrade to standard residential hydrant||$1,607|
|Upgrade to standard commercial hydrant||$3,000|
|Fire Hydrant Flow test||$150.00|
|Meter Flow Test||$82.00|
|In addition to the fees below, reconnection fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28|
|Damaged or missing locks:||$54.00|
|Damages/Missing Locking Brackets||$123.00|