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Utility Billing

City Billing & Customer Service

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Scam Alert

Telephone Scam Targeting Water Utility Customers

SANTA BARBARA, CA – May 14, 2015

In what appears to be a new twist to a prolific type of fraud, the City of Santa Barbara has been receiving reports of a telephone scam whereby individuals posing as City employees are contacting water utility customers and demanding payment via telephone to prevent water disconnection.  The City of Santa Barbara reminds all utility customers that the City will never request payment over the telephone.  Please do not provide financial information, including credit card or banking account numbers, over the phone to anyone claiming to be a City Utility Billing employee.  Please contact the Billing Office at (805) 564-5343 with any questions or concerns.

If you have suffered a financial loss as a result of this scam please file a theft report with the Santa Barbara Police Department.  Police reports can be made online here:

http://www.santabarbaraca.gov/gov/depts/police/online/report_crime/default.asp

The City of Santa Barbara sends utility disconnection notices via the mail; customers are not contacted by phone.  Customers may pay utility bills by one of the four following methods:

  • Online: https://UtilitiesOnline.SantaBarbaraCA.gov/
  • Autopay: For automatic payments, download the application at: www.SantaBarbaraCA.gov/UtilityBilling
  • By Mail: Mail payment stub and check payable to the City of Santa Barbara, to P.O. Box 60809, Santa Barbara, CA 93160-0809
  • In Person: At City Hall, 735 Anacapa Street.  After hours deposit box is located on the De La Guerra Plaza side of the building.

 

For information on the proposed water and wastewater rate changes for July 2015 Click Here

 

For a complete listing of the trash and recycling rates proposed for July 2015  Click Here

 

City Billing and Customer Service:

  • Prepares and mails approximately 385,000 utility bills annually, including bills for water, wastewater and refuse collection services.
  • Provides customer service by handling approximately 25,000 customer inquiries annually via telephone and walk-in counter support.
  • Maintains and manages automatic payment option for customers to have their bills paid automatically from their checking account.
  • Process approximately 18,000 service orders annually to utility customer accounts, including customer updates, water meter reading verification, bill collection efforts, and water service changes.

 

    Forms and Applications for Water Accounts:

    Click here to connect to the Utilities Online FAQ's page.

     

    Mail all applications to:


    City of Santa Barbara
    Finance Department
    PO Box 1990
    Santa Barbara, CA 93102-1990

     

    Links

    The water, wastewater, and buy-in rates and fee resolution can be viewed here. The full Resolution adopting City Fees can be viewed on the Adopted Budget page, under the Council Budget Resolutions Section.

    Water

     Trash and Recycling

    Miscellaneous

     

    Contact Information:

    • For questions regarding your bill, please call: (805) 564-5343
    • For questions regarding water and sewer rates, please call:(805) 564-5460
    • For questions regarding solid waste rates and recycling, please call: (805) 564-5631
    Business Hours Phone and Fax Walk-In Payments Mail-in Payments
    Monday through Thursday
    7:30 a.m. –  5:30 p.m.
    (805) 564-5343 - Phone Santa Barbara City Hall,
    Cashiering Office
    City of Santa Barbara,
    PO Box 60809
    Alternate Fridays
    8:00 a.m. - 5:00 p.m.
    View City Calendar
    (805) 897-1978 - Fax 735 Anacapa Street
    (at De la Guerra)    View map
    Santa Barbara, CA
    93160-0809

     

    Miscellaneous Services *
     Service Initiation Fee   $47.00
    Service Restoration Fee   $64.00
    Administrative Account Transfer Fee $21.00
    Declined Payment Fee   $28.00
    If a payment is returned for insufficient funds for a second time in any 12 month period, payments will only be accepted via cash, cashier's  check,  money order, or credit card.  
    Delinquent (late) Payment Fee , per account, per month, for any billing period in which a delinquent balance exists.  $8.00 
    Upgrade to standard residential hydrant $1,607
    Upgrade to standard commercial hydrant $3,000  
    Fire Hydrant Flow test $150.00                 
    Meter Flow Test $82.00

     

    Tampering Fees
    In addition to the fees below, reconnection fees will also be applied. Unauthorized water use via tampering may also be subject to Administrative Penalties per S.B.M.C. Section 1.28
    Damaged or missing locks: $54.00
    Damages/Missing Locking Brackets $123.00
    Last Updated: May 15, 2015